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Email and Calendaring

IT Service Desk
email


Email and Calendaring



Description

The Faculty of Education email service is provided through Microsoft Exchange and Outlook 2010 for PC users and Outlook 2011 for Mac users. 

Email addresses take the following format:  username@domain
Faculty of Education email addresses are constructed as: PYuserID@edu.yorku.ca

Web based email is available for PC and Mac users.  The most feature rich web based client is available in Internet Explorer, however a lite version is offered in Safari, Chrome, and Firefox.  Web based email is available at: https://webmail.edu.yorku.ca


Who can use this service?


Service Details

Features


Students Email

Every registered undergraduate or graduate Faculty of Education student is eligible to get an Education email account with 100MB of space using Outlook Webmail (ability to access it through Internet). Upon graduation your status will be converted to alumni and the email account space will be reduced to 50MB.


Alumni Email

Graduating students retain their Education email account and continue to use Outlook Webmail as their professional email account with a limited disc quota of 50MB in order to maintain this free service. Alumni may also choose to forward their Education email to another email account with greater storage capacity.

Any email accounts not accessed for longer than 6 months are subject to deletion without prior notice.


Admin. Staff Email

Faculty of Education e-mail is available to all Employees. Supervisors must apply for an email account for their employees before their start date by sending a request to helpdesk.
Currently the quota set for employees' email accounts is 250MB. Faculty of Education email may be accessed through the email client Outlook 2010 or using a web interface (ability to access it through Internet).


Faculty Email

Faculty of Education e-mail is available to all Employees. A request must be made to helpdesk@edu.yorku.ca.


Availability

Email service is available 24X7, except during maintenance outages. Outlook Webmail Access is available from anywhere on the internet by browsing to https://webmail.edu.yorku.ca


Charges

There are no charges associatd with this service.


How to Request the Service

A request must be made to helpdesk@edu.yorku.ca.


How to Cancel the Service

A manager may request account de-activation for staff.  Faculty may request their own de-activation of email services.

A helpdesk ticket requesting “disable” “deactivate” or “cancel” the account will result in the user not being able to access all related services (email, sharepoint, share drives).  The data is still available for a period of 6 months.

A helpdesk ticket requesting “Remove” or “Delete” account from the system will purge all records, data, and email immediately.  The user does not have access, the records, data and email cannot be retrieved by anyone.

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